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“I took advice from my website developer to use...”

written by on 26/08/2009

I took advice from my website developer to use Fasthosts and was very happy with the level of technical support that was given. On being e-mailed an invoice from Fasthosts for the next year I contacted them to say that my company had folded and that I will no longer run a website, so wished to cancel the agreement. No such luck. Fasthosts won't refund so I have now paid for the next year but will not be using their services. Fasthosts approach is quite disingenuous - you can see from other reviews that other customers have had the same experience and complained about it. So why, one wonders, has Fasthosts not changed this unpopular practice to contact customers *before* payment is due? Unwary consumers beware. And, should you have a complaint, contacting Fasthosts customer service is difficult.

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