Written on: 24/10/2010
Since the take over off Tiscali by TalkTalk, the email system (which is my only real concern)has been diabolical. I understand the the need (or perhaps the desire) to rebrand, which they did early on with the website, but the transfer to the talktalk email suffix seems to be proving more horrendous than they could have envisaged. To be honest, Tiscali was never going to win awards for its customer service at the best of times (with its indian call centres- trust me, I spent over 3 hours repeating a basic fault, it was like phone jacker), but given that track record, to take over and destroy whatever did actually work is business suicide. I have not been able to log into email for more than 2 weeks now (it just says 'page loading' for hours on end) fortunately I do not rely on this email for business, however, if I did, I would be certainly going elsewhere (as compensation for loss revenue due to disruption is never going to happen). I fail to see in this day and age, how it should take a forecasted month to change over email accounts, absent dependance on an Amstrad to perform the transfer. Perhaps if adequate complaints were logged with Ofcom, they could at least be advised with some sort of weight. Alliance and Leicester were taken over by Santander, and you would not have even known if they had not had told you, with no disruption to service, and thats a global financial institution, so to take over a website and some email accounts?..Very poor TalkTalk, very poor.