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“"Kwik Fit"? I'm having the biggest fit of my life alright!”

written by KoolKool on 30/11/2016

More like 'Zlow Fit'! All my life with many years of driving, obviously it is essential to have car insurance, it's the law. We all have 199 problems, and Kwik Fit will make sure that car insurance is definitely one! Getting your car insured should just be simple (because it is).

If I need my car to be insured, I'd pay and get on with life. If my car insurance end and I found a better one, I end and join a better one. Simple. All that there is to it is, we agreed, pay and gets on with life but! No, not with "Kwik Fit"... They would fill you with their warm welcome and then 'Kwikly' seized you into their busy administration environment team! The name should be change to Turtle or Snail Fit! Or simply just name their customer service 'Tasmanian Devil Team'. Full of problems, time wasting and stress afterwards! I don't usually bother writing a review on anything, I don't have time, in fact I don't think I ever write one before but hey, there's a first time for everything.

This company is absolutely atrocious! I just couldn't resist but to give one.

1 - Employed many rude staffs. Got mouths of street market. (I have spoke to 1 or 2 that are nice)
2 - Ring to contact - if you work 2-3 days a week, good on you, you have all the time in the world to wait to be connected. Oh, if you work 5 days a week? You might wanna book a week holiday then try to get hold of them.
3 - Departments - Too many departments, every time I ring, I always gets transfer to multiple departments because this department can't do this or that department can't do that! Because of this, I have to explain myself over and over again!
4 - Unreliable - Jobs just not being done! No trust on this company. Simple.
5 - Racial Concern - I understand Kwik Fit Customer Service is a Scottish based. I didn't think this would be a problem but well... from what I've came across... If I say there wasn't any tensions I'd be lying... as I am English...
6 - in result - I have wasted A LOT of time and getting over stress which is pointless with this company

In conclusion, people should really be asking themselves when it comes to Car Insurance. Apart from the cheap offer they're getting, how many time and when will they be talking to their car insur' customer service? If it's going to be this stressful and time consuming then I'd advice investing a little more to a better, more friendly, more helpful customer service.