Written on: 11/04/2006 by analogue (1 review written)
NOTE this is for their broadband service not hosting.
They don't keep you on hold like BT do, the people you speak to seem to know what they are talking about
"New customers only" syndrome
I chose Fasthosts after almost going insane with BT, the main reason for the choice was that they don't sign you into a 12 month contract. The service has been good although not the best value for money by far. They recently reduced thier prices (which don't show VAT which is technically illegal if you are selling to the public) so I asked if I could run on the new price scheme which I could get if I signed up now. I was told I can change but it is subject to a £20 "administration" charge, making it totally pointless. They said I could get a new account but that would mean my internet would be cut off for a bit (I have a number of websites so this is not practical)
It seems they value potential customers much more than loyal paying customers. As I have to get a new account to get on the cheaper rate then there is no reason why I shouldn't go elsewhere.