Written on: 31/03/2005 by samsaidi (6 reviews written)
Relatively low priced web hosting. Reliable UK broadband service (but no longer competitively priced)
Poor customer support. Relatively expensive broadband. Sparse features for web hosting on basic packages. No migration out for broadband.
I moved to Fasthosts (www.fasthosts.co.uk) from BT as my domain was hosted by their sister company and the hosting was being offered within the broadband fee.
When they took a duplicate payment out of my account and didn't respond to my customer service emails about it, I started looking for a better service provider.
It turns out that Fasthosts will make it as inconvenient as possible to move away from, as they have not got a migration out agreement with BT. That means you have to cancel, pay a cancellation fee, wait two weeks, then sign up with another company (another 2-3 week wait), leaving you without broadband for 1-2 months. Just to make it even worse, I have waited the two weeks and they still haven't informed BT, so I have another two weeks wait on top of this.
I have rung customer services a number of times, and my average queue time is 20-30 minutes. They don't seem to want to answer emails as they would rather direct you to a phone queue.
I am quite happy with the domain registration service provided by their sister company, ukreg.com, and I have moved my domain back to their servers for free.
I would strongly recommend avoiding companies that do not offer a migration out service, and go for a 12-month contract service instead, as I would rather have paid a few months cancellation fees than be left without broadband for so long.