Written on: 07/11/2007 by robhufton (1 review written)
On 3rd Oct 07 (TG916) my partner flew from London to Bangkok to meet up with me for a holiday In Phuket. On arrival at Bangkok she was refused entry into the country by immigration, due to the fact that there was slightly less than 6 months validity left on her current passport to enable visa on arrival. (Her name is Wenting Liu, she is UK resident but has Chinese passport). She was detained (in tears) for 4 hours by Thai immigration and despite me being at the airport I was not allowed to see or help her. She was then handed over to Thai Airways for 'processing'.
Thai Airways staff then advised her that if she left the country and went to a Thai Embassy outside of Thailand, she could get a visa despite having less than 6 months validity on her passport. At their advice, and my expense, she flew to Hong Kong, had to find some overnight accommodation and then go first thing the Thai Embassy there. The Embassy staff informed her that it was not possible to get a visa with passport less than 6 months validity. So she then had to fly back to Bangkok for a flight back to London.
I then had to meet her in Bangkok and fly back to London with her on the early morning of the 5th Oct 07 (TG910), forfeiting our holiday and all of the non refundable costs associated with it.
Apart from the appalling treatment she received, my main complaints are:
As the carrier, surely it is Thai Airways responsibility to ensure that her documentation is correct, before flying her to Bangkok?
Why did Thai Airways staff at Bangkok misinform her about availability of visa from the Thai Embassy in Hong Kong, causing even further stress and expense?
Despite resending email (now many times) Thai Airlines are ignoring my complaint