Written on: 20/02/2006 by carl Groombridge (20 reviews written)
Very poor customer service
Bills arrive out of the blue
We have been with NTL for 3 years, and we have had many many problems with billing. This is normally a computer error, however the customer services are poor in responding unless you actually contact BT to re-connect. BT then informs NTL you wish to leave, and they then bend over backwards by offering large reductions to keep your custom!! The customer care is often non-UK, and they cannot understand you.