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★★☆☆☆

“We have been with NTL for 3 years, and we have had...”

Written on: 20/02/2006 by carl Groombridge (20 reviews written)

Good Points
Colourful adverts
Free installation

Bad Points
Very poor customer service
Bills arrive out of the blue

General Comments
We have been with NTL for 3 years, and we have had many many problems with billing. This is normally a computer error, however the customer services are poor in responding unless you actually contact BT to re-connect. BT then informs NTL you wish to leave, and they then bend over backwards by offering large reductions to keep your custom!! The customer care is often non-UK, and they cannot understand you.