written by on 04/10/2010
I will never rent a car from this company again. The staff at the desk in newcastle airport were the rudest people i have ever met in my life. There was no car for us but the details of our bookings were sitting on the shelf in full view. We were told they operate on a first come first served basis and they had no cars left. We received no apology. We had elderly parents with us, one in a wheel chair. I wrote a letter of complaint and did not receive a reply. Unbelievably apauling customer service.