Written on: 16/04/2010
The Third Space has gone thorugh it's rough times, but in my experience, as soon as I have made a complaint or raised a concern they have already had plans on the way to rectify the situation and explained any reasons why it happened in the first place etc.
Since the older reviews, all the resistance equipment has been replaced, the male change area extended apparently, and the ladies shower ceiling has now been replaced- and without even closing the area off to members. No it didn't look very nice for few days, but it was way better than not being able to shower at all at the gym for a few days!
The receptionists are very smiley and only times I haven't been greeted, is when they're being shouted at by rude members for something that isn't their fault to start with?! As for the Personal trainers, well their strength lies in exactly that- that is what they are qualified to do, so they concentrate on their training and their clients so customer service may not be their strong point I'll admit; but if you book in a free induction, you have their attention to yourself for an hour?!
Classes have different levels, so if you attend a level 3 class the instructor is most likely not going to ask for injuries or insrtuctions because you should already know!
I think some reviews are written with a one sided view and not even trying to see it from a business perspective. Where else can you pay one fee for access to a pool, climbing wall, boxing ring, free classes, all the training equipment you need as well steam and sauna?!