Report Abuse

“Cancelling dishwasher policy”

written by ciMacGregor249 on 28/11/2016

Received the renewal document for my dishwasher and decided that the cost was too high to be economical any longer. I cancelled my direct debit and then reading D & G letter asking for me to call them to cancel I did so,.


After holding on the phone for 10 minutes waiting to speak to someone I eventually got through. I appreciate that huge companies have to field a large number of calls so this wasn't too bad on its own but it was the treatment I got when I did finally speak to someone that I found difficult to comprehend.

I spoke to a guy who although I clearly explained I wished to cancel the policy and had already cancelled the monthly direct debit firstly gave me the 9th dgree in why I wanted to cancel and then repeatedly tried to convince me to change my mind despite me repeatedly asking him to just cancel the policy.
Finally after a number of minutes baring in mind I was ringing on my mobile I asked if we could finish the conversation and cancel the policy as I had already spent long enough discussing it to which his response was that I didn't need to be rude!!! At no time was I rude. Excuse me who is the customer here. This is PRESSURE SELLING. Finally he agreed to cancel and said he had to put me on hold for a minute while he completed the process. I was held on the phone for over 5 minutes at this point before he came back. Total length of phone call 23 minutes