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“Abysmal Customer Service”

written by Susan451 on 26/11/2016

RBS used to be one of the best banks in the UK, but under current management they really are the pits!  

Mistakes in account name, an investment branch that totally ignores the concept of customer help, and branches with not enough staff now, make it one of the worst. 

A recent policy change reduced human beings serving customers in all branches to a possible maximum of two, replacing the others with a wall full of machines. This has resulted in huge queues to see the few remaining humans.  

Last time I was in I waited twenty minutes in a queue to be seen. An official complaint about the level of service brought the response that we, the customers, have to be "educated" to forget using human beings and get used to the machines. 

Really?! Whatever happened to "the customer is king", or "we are here to serve the customer". Looks like the customer is there to be "educated" and told what the bank wants her to do. No more! I'm off!

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