written by davidtaplin1987 on 24/11/2016
Took 5 days to receive my handset. They make you fill in form of how you lost it, then you have to register your phone as lost on a website as well as send i.d. The form has to be physically signed hence why it took 5 days. So i waited 5 days for a handset that doesnt work to then be told ive got to wait another 4 days to receive my new phone.
O2 send out refurbished phones without doubt. I would never use o2 again.