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“The most unhelpful and rude company ever!”

written by taPreston75 on 24/11/2016

This was a nightmare from the start. We went with the AA because we thought we knew the company, but it's not the AA, it's the company that handles all of their work that's the problem, and by extension, the AA.

We went to a private osteopath with a herniated disc, in a European country where free healthcare take an awful long time and a lot of fuss. After 2 appointments with her and not being able to do work, our money was running out so we requested direct billing for an MRI scan. The lady on the phone was incredibly rude and told us we didn't know what we were doing and we shouldn't phone without looking through the paper work (which says nothing about an MRI scan) and then continued to shout at the receptionist at the private medical clinic when she tried to help. The medical company put in a complaint about this person on the phone, and we have heard nothing more about it - this was 3 weeks ago. We have had several appointments since then, but we still can't get an MRI on the insurance.

It's been four weeks and out of all the money we have spent trying to get this sorted, they've paid for £30. They now won't help us get home either, because they want a barrage of other tests which have nothing to do with the issue. Waiting for these tests will take another 6 weeks, so we're missing Christmas as well. Not only do we have all of this, but it's illegal to sleep in our campervan where we are, so we are breaking the law, but the AA won't help us if we move on and haven't helped us with somewhere to stay in the interim.

Despicable.