written by Pascalfuller on 24/11/2016
I had a very bad experience with Delpaso car hire who were chosen through Economy car in that I was charged from my security deposit over €500 for non existent scratches to the back right side door. The agent refused my request to have the claim of damage by me to her supervisor, denying my consumer rights.
The agent also wanted me to sign acceptance of the damage which I refused and quoted me. €300 plus vat but when I got home the bill had increased to over €500.
They sent some photographs of car which did not or could not confirm any damage to back right side door.
I am now left with this spurious bill and will have to seek redress by applying to the Court system in Ireland to have the charge made refunded. It is a good thing that as Ireland is a member of the EU I can persue my claim at home and the car rental company will be required to defend the case in Ireland.
The whole episode has left me fuming.
The car hire company was Delpaso car hire, Malaga 29004, Avenida de Velazquez 290 near the Airport booked through Economy car rentals