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★★★★☆
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“Remortgage went through easily”

written by 363Compton on 23/11/2016

I used Leeds for a BTL remortgage recently (I already have savings with them) and applied through the online system. This was simple enough, although a bit clunky. I received my tracking dashboard from Optima which was self explanatory and sent in the documentation required (which was a little more than usual). Things then went ahead although and I had to ring Leeds/Optima a couple of times to chase some things up. Overall it was set up well, the communications were OK (could have been better), but the rate was great and the service/atitude of the people on the phones was very helpful. Overall pretty painless and was happy with the result.

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