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“Avoid this SOFOLOGY as their after sales service is dire”

written by Emmyem on 22/11/2016

Our experience in the showroom was very good and all was well until the sofa was delivered damaged. The delivery men were very nice and pointed out the damage but left me with the settee as I had no other furniture. I was told Sofology would sort it out and not to worry. That's where the problems started. The after sales service was none existent and it was impossible to get through and speak to anybody ever. You are kept in a queue and the phones are never answered. All my emails were completely ignored except for an automated reply. It was only when I emailed saying I would get in touch with Trading Standards and BBC Watchdog that I got an immediate response. I was pushed to have a repair but I insisted on a replacement which by consumer rights I was entitled too. I now have the replacement sofa but all the pleasure of this purchase was replaced by stress, worry and anxiety. The company needs to take a serious look at how it treats its customers. I feel they hope people would just give up, but not me. They really should ask for customer feedback at the end of the delivery of furniture not once you have left the showroom at the beginning. Their positive Trust pilot reviews give a false picture as customers are asked for this info to early on in the process.
I don't think I would ever buy another item from this company. They have lost out there. I would not be at all suprised to see this company on BBC Watchdog in the future as it sounds by the reviews on here that they have treated a lot of customers appallingly.