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★☆☆☆☆

“Shocking company not to be trusted”

written by 204Wells on 22/11/2016

I ordered some wallpaper on this site 19 October and after waiting a couple of weeks phoned to see why it hadn't been delivered. After thin excuses about unexpected delays I was promised it would be sent, and it still did not come even though my credit card had been debited on the point of order. Still more delays, then I noticed they even avoided answering my phone calls so I switched to friend's mobile and hey presto they answered immediately. More excuses, more delays. Eventually ordered the wallpaper directly through the manufacturer and got it within 24 hours (impressive). Asked Wallpapers of Distinction for my money back. They said it would take about 5 days for refund to be processed to my credit card. Money never came. Got my credit card company involved. This company are not only hopelessly inefficient but they still have not paid back the money. Shocking untrustworthy service - only wish I had seen the very familiar sounding bad reviews before using them!

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