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“I was so disappointed with the service I received from...”

written by hotunderthecollar on 21/12/2009

I was so disappointed with the service I received from Bonusprint. They were the cheapest photo book with personalised cover I could find on the Internet.



The photobook system asks you to make and design the book before paying.

I spent two days uploading pictures and arranging wedding photo books as presents for xmas for my friends and family. I was adding them to shopping basket as I went along. oN the third day I came to checkout and the payment page wouldn't work. When I phoned customer services they shrugged their shoulders, provided no help and just said they couldn't do anything. The only way payment would work is over the Internet. After investing all that time and effort I even offered to drive up to their office (30miles away) and deliver cash which they wouldn't accept.

I've had a look around on other review sites and it seems Im not the only one to experience this problem. I know the MD reads these reviews as hes commented a few times. Its just a shame Bonusprint won't do something to fix the problem.

My order was IRO £200. I'm sure I'm not the only one who's not been able to make a payment so Bonusprint have probably lost out on other orders too. If I was a Bonusprint shareholder I'd be concerned they are not looking after my investment.

I urge you to use a different service so you don't waste your time too.