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★★★☆☆

“Well I was sceptical to begin with as we've heard...”

written by carternm31 on 29/05/2008

Good Points
Our rep was lovely

Bad Points
Delayed Flight. Messed up seating system. Very uncomfortable planes

General Comments
Well I was sceptical to begin with as we've heard nothing good about Thomas cook, however they did find me a good deal, so I was willing to take the plunge, and now I kind of wish we hadn't.

When I entered the Thomas Cook shop I sat with the advisor and told him I wanted somewhere fully inclusive, anywhere but Spain (we go there every year!) and the resort must have a beach nearby that is sandy as that was where I would spend my entire holiday! As an extra preference, somewhere not child friendly, in the hope no kids would be there.

To begin our holiday the flight was delayed by 3 hours. When we got the other side at 5:30am, our rep didn't say much just bundled us into a cab and off we went. Our hotel looked amazing. I was really excited. Then we were advised our welcome meeting was at 11am, pardon? Its 5:30 in the morning!! LIKE I am getting up at 11am!! Anyway we made no rush about it and saw our rep at 12pm, fortunately we were the only people in the entire hotel, so she did wait for us. She was a good laugh, really helpful and sorted us out a room with a better view by midday that same day.

But that was the last we saw of her, when we looked at the notice board she wasn't back in till the Thursday (this was on Sunday). So we were a bit annoyed as by Monday we really wanted to book some excursions. In the end we called Thomas direct and did manage to book 1, on the day we were leaving, so it was all a bit rushed and I felt a bit let down, some relaxing holiday this was.

To make matters worse, the sandy beach was non-existent, I was face-to-face with the dirtiest, stoniest beach ever. No one dared go near it. On the upside, the resort wasn't child friendly, so not many kids about, but wasn't even adult friendly!! But I have reviewed the hotel under "Doreta Beach - Rhodes"

Saturday we were also told to be out of our room by midday, however our flight wasn't till 2am Sunday morning, and there was no secure lock up for the suitcases. So we had to pay 47 Euros to keep the room which my partner was extremely angry about.

Flight back was also delayed, thanks to a mess up with the resevered seat, we stood in a queue for just over and hour. And were passed from pillar to post. Not to mention the planes were the most uncomfortable I've ever sat on.

Wasn't an enjoyable experience, wont be flying with Thomas cook again.

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