Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

4267119

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“Mistakes Mistakes Delays”

written by Mountainpass on 16/11/2016

Joined the Co-op about three years ago, to leave the (big 6) and better prices. Switching was easy but then problems started.
Wanting readings every month sometimes estimates would have been made just before my own readings had been given. Once these were received both estimates and my readings made a hash of the actual meter readings giving the amount used was more than the actual meter readings.
Sorry this was a Computor error. How many times was I to hear that.
During one summer I had built up a credit of nearly £200, so I asked for a refund of £130 and kept the payments the same.
This was agreed and eventually I had that money paid into my bank account.
Next I get an email that they would withdraw £130 within a few days for payment plus the monthly payment as this was due. To avoid this I immediately went to my bank and stopped that months Direct debit so they could not withdraw, then made a card payment into the energy a/c for that month due to keep the account straight.
I then contacted the Co-op and told them the D/debit would be reinstated when they had sorted out their mistake. Oh Sorry it was a computor error ??
When I saw it was not in my energy A/c. They then later denied they had received my card payment
Having checked both on my statement and at the bank I told them it had been received and to get their computor sorted out.
Eventually after 3 months having watched my a/c closely it was the adjusted.
August this year I decided to change to another supplier which was to take place on the 18th September. When the day arose I took readings and gave to both my new supplier and the Co-op. As my new supplier was taking their first payment in September, I cancelled the Co-op payment after the August payment as I had over £200 credit owing to me.
After about 10 days I noticed no movement on my a/c and chased it up. Sorry we have not received the readings from your new supplier, I told then that was a lie as I had already checked and the Co-op had received these on the 20th September.
Later still chasing up sorry we cannot find you gas readings, will ring you back. Next day I had an email to say it had been found. Asked when the balance would be paid to me I was told it would take 10 days. On the 1st of November I was told that because my Bank a/c was not accessable a cheque was being sent to me today. Wrong ! checking yesterday 16th Nov, it had to go through the system for signature and I would receive it on the 31st.
Not Bad ? customer service having to wait over two months for money owing to me plus the fact they have always had excess money of mine in their bank before I had received my energy.
Don`t go their not worth it, the only thing I can say inspite of all the stress the phone bills were on them 0800. I have said I won`t be back. Good Bye Co-op Energy. My New supplier (not in the big Six) seems to be 1st Class, will just have to wait and see

Was this review helpful? 0 0