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“Fido/Microcell offer Extremely poor coverage (or none)...”

written by neverfido on 04/07/2006

Good Points
None

Bad Points
Everything

General Comments
Fido/Microcell offer Extremely poor coverage (or none) in major US centres including NYC, Phoenix, Chicago, the entire state of Ohio, Charleston, Portland, and on and on. Dropped calls all over the place.



Not only is coverage terrible, you MUST disable auto-selection of the roaming network or it just continually drops calls.



Erratic voicemail. When in the US and someone calls your number, about 50% of the time, rather than getting your voicemail they get a French message asking the caller to enter their access code. At this point my US customers would just hang up. This looks extremely bad when trying to do business in the US!



Terrible customer service. Expect a minimum of 60 minutes on hold each time you call them. Their telephone solicitors NEVER stop calling, and they say "Sir, for being such a good customer, we'd like to send you a second phone for free." What they don't tell you is that this phone comes with a different number and a two year contract. Why on Earth would anyone want two cell phones with two different numbers? This is retarded. Since I travel a lot, I missed the very short time frame in which to send this second phone back. They refused to take the phone back.



I calling Fido about a dozen times to try to get the problem solved with their service in the US, and the problems with callers getting a French message asking the caller to enter their voice mail access code rather than allowing them to leave a voice mail message. Each time, after waiting on hold for up to 1 hour, I'd have to spend at least 30 minutes trying to explain to the Fido person what the problem was. Each time they tried to convince me that it was my fault, even though about 50% of the time my voicemail picked up properly. 18 months later they still can not solve this problem.



Now, after waiting for many frustrating hours on the phone; having literally hundreds of calls dropped; paying hundreds in extra fees for a phone that I have never used, I finally decided to end my relationship with Fido and they tell me I have to pay $280 to get out of my contracts. This is outrageous, as they have clearly, time and again, failed to meet their obligations on this contract.