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“Doesn't work, lies, complete rip off & crippled my...”

written by Sanchez500 on 16/11/2016

This epos system has almost brought my business to its knees. Nothing works, its full of bugs and I can assure you at first it all seems good but all it ends up doing is costing you more and more money and then thats when the trouble starts.
I have spent thousands on this and its been a complete waste of money.

1. Website integration - We integrated our epos system to our website (magento platform). It just does not work, stock levels do not update correctly, you will put in for example 3, then shortly later it will be showing 100 items available.
This has caused us endlessly to sell products when they are in fact out of stock and visa versa, not selling as they're showing out of stock when they are in fact in stock. This has caused us he losses in money plus bad reviews from customers as were selling items we don't have in stock.
It has cost us masses in money paying for overtime for our staff as we are constantly doing stock takes.and as a small independent, this has hurt our cash flow.

2. Keying in new stock - after we are putting new items into the system, they disappear! more time wasted

3. lies and more lies - Don't get me wrong their support team is friendly but they haven't got a clue, we get the same answer, ill have to pass it to our developers and will get back to you. They never get back to you! Plus you cant even speak to them. All you do is get constantly fobbed off.

4. New support team (navigate web) to fix the epos/magento issues - They lasted a few weeks, all they did was fob us off even more and when they left, it was worse than ever.

5. Another new support team - Its going to be 3 months before we can even fix it.

6. Bulk import - you have to pay another £20 or so per month to have this, and again it doesn't work.

7. add ons, any add ons you have to pay for, even the simple things which should be free you have to pay for.

8. Refuds - this is how pathetic the system is, you cannot even process online returns/refunds! They come up with a way which is just a way of fudging it, which is just ludicrous.

9. Gift cards - you can only use one gift card at a time, so when our customers come in store and they have multiple gift cards, we have to tell them they can only use one at a time!?! As you can guess plenty of complaints from customers.

10. I have asked for my money back as I haven't got what I paid for and there his answer was from their head of service "lets have an honest conversation here, the answers no".

I could go on and on and I haven't even scratched the surface. I decided to shut it down and its the best thing I've done.

I have been with these guy for 3 years now and i cannot tell you guys thinking of buying this based on the other comments I've read, if you are planning on running this with your online markets such as your website, ebay, amazon etc it does not work and will never work. I have spent the last month researching, speaking to other businesses and found there is other systems out there which are a fraction of the cost and in a different league compared to this in terms of not just cost but capabilities/add ons that are just a one off cost.

In a nutshelll, these guys are easy to take your money and lots of it, but when it comes to delivering and support, its without a doubt the worst company i have EVER dealt with in my entire life.