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★★★★☆
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“Pretty good experience in general”

written by Fedupoldfart on 13/11/2016

I joined this bank about two years ago. I have had no bad experiences, and a few good ones.
I have transferred money to accounts both in the UK and abroad without hitch.
I did have slight difficulties recently in setting up their app (I had previously used the card reader method, which is simple to use) but during a short visit to my local branch a most helpful member of staff sorted it all out in a few minutes. I also enquired about acquiring a credit card: because the branch was busy: I was able to make an appointment at a time concenient to me. Some banks (eg Metro) would not offer an appointment but would require you to wait in a queue, perhaps for up to two hours!
All in all, pretty good: by to-day's declining standards out of this world!

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