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“Bought a NEW in store item but got home and was used!!!”

written by sapper4340 on 09/11/2016

I don't normally leave reviews but this company have taken the biscuit this time!

and i like me biscuits!

Im went into PCWORLD store in stevenage and bought a WD Mycloud 3 TB storage device for my family home which as the time the staff in store were very helpful and informative as most of the time when i have been in are. once i bought the device it has taken some time for me to turn it on and register but we did open it to check everything was there as we have been moving house so we was well over the 21 days money back guarantee.
i only tried to register the device on monday and to my surprise it already had a admin registered to it! this meant that i could not setup the devise and register it to me as it was password protected by another person who had owned the unit before (name of admin was "shanawas" if you'd like to know pcworld).

I phoned western digital (MANUFACTURE WD) on monday to try and fix this problem which had me on the phone at my expense for 50 minutes with no solution at the end. i then called the "knowhow" team 3 times to 3 separate operators the first cut me off accidentally the second proceeded to tell me that it was impossible to buy a used unit in store and I must be mistaken and hinted at i was lying! the third was not much more help and told me nothing could be done but to go into the store i bought it from and talk with them.

today i have phoned WD the manufacturer again and have now managed to remove the admin that was registered before and i can now (at the moment as i haven't saved anything to it) use it and the devise is registered to me.

ive had a few instances with pcworld being very un-approachable with electrical items iv bought in the past but to resell a used unit is unacceptable, i will NEVER be buying anything from them again!