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“Worst ever”

written by lolafashionista on 31/10/2016

This site/company is the worst. I purchased two tops a few months ago and they BOTH arrived defective. I still wanted the items but it had already sold out. I wrote them in a panic since you only have 14 days to return an item for a refund. After 3 days of emailing back and forth, they told me to keep the items and they would refund only one. I was a little upset but figured it would cost me less to have it fixed so I let it go.

Fast forward to a recent purchase I made. I know, I didn't learn my lesson. I clearly ordered from the US site a size 7 boot. When it arrived is was a UK 7 which for those who don't know is like a US 9.5-10. No way it fits me. I emailed them once again and they had the nerve to say I ordered the UK 7 and they would not exchange it. My options were to keep the item or ship it back for $25 OVER what the item was worth that I paid for. I argued and argued but to no avail. They insisted and stopped communicating. This site not only carries defective merchandise but is also unethical in their business practices. They should be shut down.