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“Missing item fro parcel - not being resolved”

written by ymPritchard124 on 26/10/2016

Generally I am usually happy with Brand Alley, great products, good price, delivery service can be very hit & miss with long delivery dates. Recently I purchased 4 Ted Baker purses and received only 3, being charged for 4 & the delivery note stating 4. I immediately contacted Brand Alley by telephone & e-mail who advised they would come back to me. Almost a week later & several phone calls & e-mails later I am still awaiting a response. The purses are not cheap hence I cannot afford to be out of pocket for this missing item. I am not happy that I cannot get any answers out of Brand Alley which is very frustrating & disappointing. I am still awaiting a response from them, it appears they are not good at resolving problems!!!!

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