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★★☆☆☆

“Came damaged not happy”

written by AaronJ1987 on 24/10/2016

The Vivienne Westwood watch I bought was recieved quickly. As it was a present for my fiancée I didn't take all the paper packaging off the watch as I wanted her to have the pleasure hen she opened it.
When my fiancée opened the box initially she was happy as a piggy in mud but when she took the paper wrapper off the back the strap was all scratched at the back as if been worn before.
I called the Watchshop and asked how I go about sending it back. The information I got was they would email me a form I would have to print out, then take it somewhere to post it back to them. They would then look at it and "review" whether they needed to send out another or not. Also may have to go back to the manufacturer which could take a few weeks to get an answer on what to do. Not what you want to hear when you spend £260 on a watch and now my fiancée doesn't have a present at the moment and we have both been working so not been able to send it back yet.
To me they should have a courier pick it up as not our fault we have recieved a damaged item.
The two stars is solely or the quick delivery.

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