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“As pleasant as kidney stones”

written by dmHarrington1961 on 21/10/2016

If I’d have to choose between dealing with Connells again, or cutting my own eye out, I’d politely ask for a spoon.

Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the availability of the property right till the end of deadline when the apartment renovation still was not finished. Then, she tried to deny ever making any promises until the moment when I started reciting back her own email where she clearly stated the availability dates.

Furthermore, when canceling the reservation and asking for the return of the deposit which was promised in writing, it has taken me additional 5 weeks of calls, emails, and visits to the office to get back my money. I believe the only reason that it was eventually returned was the fact that the people at the accounting department got tired of me asking if they had received the order for deposit return that should come from the agent, and asked about it themselves.

I have never been forced to deal with a band of such incompetent m0rons and I have no idea how such a company stays in business. At times it has seemed as if it would be a company’s policy to make excuses for weeks on end, and if the client isn’t persistent the deposit simply doesn’t get returned. There has been so many inconsistencies in their explanations and excuses that it was truly shocking. By the way, would not recommend.