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“Excuse after Excuse”

written by reviwerbloke on 21/10/2016

Ordered carpet for our living room, hall, stairs, landing and bedroom after a visit from a very professional salesman. Then the problems began....

Initially given a installation date 2 weeks later which I accepted and duly booked the day off (rearranging clients etc. so I could get the day off) Carpetright rang the night before to cancel as the carpet hadn't arrived in the country from Belgium. After much discussion I arranged installation for the following week (today) only for the fitters to turn up, roll out the carpet and show me a fault in it! I'm now on my 3rd proposed installation and still no idea if Ii will finally get carpet next week. The customer service e is abysmal. They told me that they actually have stock in the UK but cant sort it any sooner as "This doesn't work that way"

ALL THE PROMISES UNDER THE SUN BUT THEY DONT DELIVER. AVOID LIKE THE PLAGUE.

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