Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

4176097

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Appalling Customer Service”

written by GianniMartinez on 01/10/2016

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number.

When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries.  

It took 35 minutes for someone to answer. When I explained what had happened they said they would have to transfer me….which then took another 45 minutes for someone to answer. I then had to explain it all again and they said they could not change the order they could only cancel it and then get someone to phone me back to reorder. 

In all it took nearly two hours to complete this ‘simple’ enquiry call. That was two days ago…..so far no-one has called me back.

I have tried to sort this out on line but Live Chat is constantly busy.
I have tried to phone back to sort this out but was kept on the line holding for more than an hour and just gave up. 

I have downloaded the Sky Service App but the call back feature mentioned on many of the poor customer service forums seems to have been removed.
There is no email address for anyone at Sky.

The whole situation seems hopeless. There just seems to be no way to contact Sky Customer Service or indeed anyone at Sky.

Was this review helpful? 0 0