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★☆☆☆☆

“awful customer service and packaging”

written by on 01/10/2016

When I ordered this shower enclosure item i was told it would be a pallet delivery. However the shower enclosure was delivered in a secure cardboard box (which was more than adequate protection) but attached to a pallet and a huge wooden a-frame construction around it. The delivery driver informed me that they only deliver to the curb and leave the pallet, wooden A-frame and all plastic wrapping with us. The entire parcel wouldn't fit in my property which abuts the road and hence I now have to hire a van to get rid of the huge wooden A-frame and pallet (which is currently taking up the entire pavement outside my property). This is completely ludicrous - the cost to victorian pumbing to construct the A-frame, buy the pallet - all to be dumped with me and let alone the effect of the excess waste on the environment. Overall this has turned into a very costly purchase. Upon telephone Victorian Plumbing I have been informed that it is my responsibility to dispose of the entire packaging and the customer service rep suggested breaking it all up and burning it in a chiminea (of which I don't have one!).

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