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“misleading at best”

written by Holbrooker322 on 28/09/2016

I signed up for myheritage.com premium plan for $10.95 a month which is only billed annually, as the record I wanted to see showed I needed that membership. When I paid the $131 and went to see the records it then said I had to upgrade for $119 to the data plan. Unfortunately that was way more than I wanted to send for the review i wanted to complete. I cancelled my membership within the hour of purchasing it. Cancelling only took away the auto renewal. Today i called Myheritage.com and advised I would like my money back for at least 11 months. The person on the phone wanted to educate me on why I needed the upgrade. I advised I didn't want to pay an additional 120. He continued the upsell and I repeated that I would like to cancel and get my money back he said okay it will show up in 3 business days and then hung up. No goodbye, no is there anything else etc. Just disconnected the call. I feel the advertising is misleading, the cancellation option is misleading. The service was all about upselling and then rudeness. Would not recommend to anyone.