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★☆☆☆☆

“horrendous customer service”

written by Khalilk103 on 26/09/2016

I have been shopping in your Leyton store (832-836 High Rd Leyton, Leyton, E10 6AE)
for over 2 years without any hassle. I have been living in this area for 4 years and shopping in local stores without any incidents. In general, I am happy with your product quality and staff. Until today. I came in around 7:40pm as I needed a lunch box. I did not find what I was looking for, so I had a quick glance at another isle, when came back to the first one and after making sure I couldn't find what I was looking for, I headed towards the exit. I did not touch a single product on your shelves. All I did was open my bag to look for my phone before leaving. Was that what cause the suspicion? I am a young, intelligent, well-dressed young woman. I have never walked out from any shop without paying for my purchases. Today for the first time in my life I was stopped by your security guard, whom I didn't find to be very professional. All he found in my bag was my keys, purse, and my phone.
Such a poor customer service. A guy shouldn't be working in any shop if he doesn't know human behaviour. That's what shoppers do - browse around. Such a disgrace

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