Written on: 22/02/2011
I am 13 years of age and went today to see the new Simon Pegg and Nick Frost film, PAUL. Me and my mam booked on sunday night to see the 1:15pm film on Tuesday 22nd February. We booked under the knowledge that anyone 13 over could see the film as the ticket screen on the website clearly said that tickets would be on sale for teens 13-17, this was obviously not the case, as we later found out in the cinemas it self...
We arrived at the cinemas early to collect our tickets, we stood in a long queue and waited a few minutes to collect our tickets. We then stood in the queue to purchase two medium hot dogs which I thought were very high priced at £4.25 each, to add to this the buns were very hard and additional condiments were not refilled, so the hotdogs tasted like cardboard with a splodge of ketchup on.
We then went over to the steward to get our tickets checked and we were turned away as it was said that I was too young to see the film, even though it said on the website that the tickets were available to 13+. We were then handed over to another steward who offered us a refund or a last minute exchange to sit in a rubbish seat to see a film that we had never intended to see. We took the offer of the refund so he took us into the bar to refund our £13.60 we paid for the tickets. ( The only thing that I do not understand is that is fine to go into a bar which is for over 18's, but it is not OK to got to see a film rated 15?. )
We were only given £12.10 back as refund though. I feel that I will not be going back to this cinema. Too bad as I visit the cinemas regularly, and was planning to see the new Winne the Pooh film and the final Harry Potter installment, my service will be lost to other competitors like Vue or Cineworld.