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“Unhelpful and rude at Venice Airport”

written by AdamABlackie on 19/09/2016

I booked a car at Venice Airport with Firefly, via Holiday Auto's and was 2 and a half hours delayed on pickup. When I arrived I was told that my booking had been cancelled. They had not and still have not sent any communication explaining this decision to me.

There were no cars available as they had been let to other people. I was told bluntly that this was my problem and that Firefly were not responsible for finding me another car. I eventually found a car at spot price via Maggiore car rentals. BUT at more that 4 times the price of my original booking at Firefly.

Holiday Autos and Firefly have not responded to my attempts to communicate through their website and did not respond to appeals for help whilst I was at Venice. They have not responded at all. They also charged me for the cancelled booking. This is beginning to feel like a complete rip off.

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