written by 49niner on 19/09/2016
i early spring of 2016 I purchased an Ascot three seater garden sofa set for just under £900 it included "free" covers. After a few months the covers had faded and now six months later they have holes in the covers where the fabric has deteriorated in the sun. I contacted Rattan today complaining about the covers asking for a replacement but they said as they were free they were not covered by a guarantee !!!!
Nothing is really for "Free" these days the cost of the free cover was already loaded into the price of the sofa set. I have been away for several weeks and found the furniture covered in water stains after the recent heavy rain.
I am not impressed with their so called five year guarantee , the sofas are garden furniture so the covers should be fit for purpose