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“Poor Windscreen Replacement Service”

written by TitusWhalen on 15/09/2016

Contacted Saga Tuesday Morning re broken windscreen. Cannot drive car. Given wrong number for glass line (unobtainable)
Eventually got through to Autowindscreens ( Saga agent ). Earliest they could do repair was on Friday, if I drove to Ipswich (220 miles return, probably 4 hours plus repair time) Going away next week so nothing possible until 13 days. Auto windscreens want excess payment (£75) upfront before they will even book a provisional date.

Had similar problems 3 years ago with different car

Saga complaints helpful when they realised the problem and agreed to alternative company which I negotiated.Job booked for Thursday this week.

Had to pay full amount for replacement and wait for refund ( less excess) from Saga.

I think using Autowindscreens is not working for Saga.

May look elsewhere for insurance because of this matter alone.

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