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★★★★☆

“Lovely bed at a cheap price”

written by TysonBroussard on 14/09/2016



We ordered a divan bed with mattress despite the poor reviews. The poor reviews are mainly due to delivery and poor customer service. Decided to risk it as the bed costs half the price as a similar seen at a well known bed retailer.

Pros
Cheap and affordable

Quality bed

Bed looks exactly as it does on the site - specially wanted graphite grey and was worried the colour would be lighter or cheap quality. We'd seen how cheaper divan beds can look really horrid in the high street so was surprised it came as shown on the website. A very similar decent looking bed would have cost £1.4k at known retailer so happy this was less than half price.

Cons
Delivery didn't arrive as date specified when we placed the order. World stores should scrap this feature and inform customers the delivery time is in 6 weeks. Knowing the delivery wouldn't arrive as requested, based on previous reviews, we decided to wait until they contact us rather than hope it would be delivered on original date. Was contacted 3 weeks after ordering to arrange delivery. earliest delivery date was 5 weeks after order date. Bed was delivered no problems and received a call on the day to confirm we would be in to accept the delivery.

Full Payment taken straight away despite not knowing when the bed would definitely be delivered. Based on reviews, I spent 5 weeks worrying about whether the bed would be delivered. And if we had to send it back due to faulty or missing items. Neither of which was necessary as items weren't damaged

Customer service were slow to respond. I contacted them prior asking for sample fabric but they took too long to respond and didn't even provide samples.

Mattress is firm but uncomfortable so we've bought a goose and feather down mattress topper. And it's now comfy and very supportive.

In summary, I'm glad we took the risk as we have saved £550 even after buying a mattress topper

The reason why we took the risk was also because we paid by credit card. If there were any issues of the company not fulfilling the contract, ie not delivering goods that were fit for purpose and they refused to resolve it, I would have made a claim against the credit card company under the credit consumer act to obtain my refund plus interest.

I wanted to write this review as world stores have not had enough praise where it's due.



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