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“Excellent service received”

written by MrsLupinare on 10/09/2016

I enquired re a Yaris hybrid I'd seen on your website. I received a prompt and polite reply. I rang Toyota and spoke to a very polite and well informed man about what I wanted. He was very helpful and knowledga about your products. He sent me information that was pertinent and useful. I was unclear about what I could afford and after he sent me brand new quotes.. I realised I wanted an older vehicle . He was extremely kind with me and didn't show any impatience with me at all ! He put me at ease and I did not feel pressurised in any way at all . I am going through a difficult time and have felt very vulnerable.. However he was totally kind and non pressurising.. Just helpful.. Perfect service.
When I arrived for a test drive I was made welcome by all your staff. I was passed to a gentleman with more experience of hybrids.. Excellent. He too was professional but extremely courteous and kind. His knowledge was awesome and he gave me lots of helpful tips about driving a hybrid. He had a gentle manner and put me totally at ease when I took the wheel! Overall I couldn't find fault with anything. It was a lovely experience and I felt confident I was in good hands. I felt special and looked after. I can't wait to pick my car up soon. Thankyou so much to the two gentlemen who helped me.