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“Good value, dirty cars”

written by YadiraRomero311 on 10/09/2016

We travel to Faro regularly and usually rent from the 'big boys'. The trip in August 2016 we had booked with this company as their larger car was far cheaper than the competition. We had a lengthy queue at a kiosk in the car park in very hot weather, with young children, so it was not ideal but the guys were working as fast as they could to process the rentals. After giving a security deposit on the credit card machine, the firm then takes a carbon stencil copy of your credit card details and security number. This was VERY worrying for me; something I have never seen done and totally unnecessary when they have already secured 1,000 on the credit card machine. Then it is 50 for the car seat, airport tax, and toll road deposit in CASH. At this point, I was almost ready to walk away but carried on and the car was parked behind the kiosk; a tired, high mileage, battered car. I went back to the kiosk and asked the chap to inspect the vehicle with me and we wrote on the forms that it was battered and had damage all over it and he tried to reassure me it was normal and I have to say, at the end of the trip, we returned the car, got our cash deposit back, and they also handed back the carbon copy of my credit card details. Having videoed my entire encounter at the beginning and end of the trip and posted the videos online to mark the time and date, and having independent 3rd party insurance policies for car hire, I knew I was covered for any monkey business but, I'm pleased to say there wasn't any at all and it was value-for-money. In my opinion, it's rough and ready car hire but the car never let us down, the a/c was cold, and the price was good. I would recommend this company but they do need to check the wear on some of the tyres.