written by Abert on 05/09/2016
I brought a( Superb Baxter sofa & 2 chairs) in 2011 from Cousins & In 2015 the leather started to peel on the back of the sofa . I contacted Cousins and was told it was not a manufacturing fault. I paid Cousins to send a technician out and inspect it and he agreed it was not a manufacturing fault. I have been told it is caused by oils & chemicals in the skin coming in contact with the leather. Should this be the case then the leather is at fault & not fit for the purpose of sitting on. I was told the sofa & chairs were real leather & even went for a higher grade of leather. I also brought all the right cleaning products from cousins. I feel very let down by cousins I don't know how Cousins can turn their back on the problem by saying it is not a manufacturing fault & carry on selling sofa's made in this type of leather knowing it will peel. As long as they have been paid good money for the item they don't care.