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“Appalling service!”

written by Harperhk110 on 02/09/2016

Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves.
On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the order was split, I thought perhaps Wickes notify you and tell their courier to notify you also.
When the Wickes van turned up I went through my order, and enquired about the missing items, the courier told me they would be sent separately and that it would be today.
Afterwards I rang customer services and asked when the second part would be delivered, and I was told to expect it any time up until 6pm, and that the driver 'at their discretion might or might not call'. Needless to say they didn't...and they didn't show up at all.
I waited in all day, no knock at the door. So at 6:10pm I called Wickes customer services and I was told an attempt had been made by DX, this was a lie at least on the part of DX, but perhaps both like to bluff their way out of leaving people waiting. Because the woman on the phone said there was a photo of my property and asked if I have some small shrubs in the front garden. I said 'just send the photo because I don't believe you'. She wouldn't, and also couldn't give me any details from the alleged photo. She in fact said she could not see that much detail...how convenient.
I waited in for several deliveries that day, and only DX did not turn up. The next day I had to take off work 'unpaid!' and the DX driver turned up around 2pm and was really rude, remarking on the problem being people ordering online. He also said many people don't bother to be in anyway, well I was in! He also knew nothing about an attempted delivery the day before.
I am so appalled by both Wickes as they did not respond to my email complaint, and DX for providing the worst service and customer care known to man!
We will neither use Wickes or DX for as long as we live. Oh and if you want to sort things out now because I have put my review on here...too little too late mate!
B&Q here come.