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★★★★☆
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“Helpful and effective customer service”

written by Mekhiz332 on 02/09/2016

The driver had scanned the parcel incorrectly, so that it was delivered to the wrong address (a farm, judging by the photo) - nobody was in, so the delivery was rescheduled for the next day, without my approval. However, when I called DPD, they were very helpful on the phone, and managed to correct the issue and get the parcel to me on the original day.

In short, mistakes happen, but they handled it well.

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