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“Diabolical customer service!!”

written by Haileei415 on 31/08/2016

I have used World Sim, SIM card only for years and never really had to contact them for anything. However I recently purchased a smart watch through their website but changed my mind when it arrived as I realised it would not be suitable. I therefore contacted customer services to arrange a return to be told I could not return it for that reason! I pointed out that I was within my rights to return it and that as an Internet order I had 14 days cooling off period. The line was broken and the man had a strong foreign accent which I found difficult to understand. After finally trying to get my point across he told me I would receive an email with details on how to return the product. Unfortunately 5 days later I was still waiting!! I had to ring back and explain to a female the whole saga again, to be advised there was no record of my call!!
When I said I wanted to complain the person I dealt with was disinterested and did nothing to appease me.
Again the line was bad and the female had a strong foreign accent. I asked for a reference number or proof that I had made contact to be told there was no reference!?? I am also very doubtful about getting a refund as she didn't sound confident or sure about the advice she was giving me?
My advice would be to stay well clear of this company and do not risk purchasing anything from them. I am very reluctant to send the product back as I'm worried I won't receive my refund without further hassle and plenty more phone calls!!
Disgusting customer service and the products are cheap and nasty!! AVOID AVOID AVOID!!