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★☆☆☆☆

“5th time lucky!”

written by Cobbpi487 on 22/08/2016

Bosch Dishwasher 1; Dented
Bosch Dishwasher 2; Dented
Bosch Dishwasher 3; Faulty
Bosch Dishwasher 4; Seriously dented / cracked
Hoover Dishwasher 5 - So far, so good (24 hours and counting...)

I've now received two calls trying to sell me additional insurance - which is an 'accidental damage' policy during the manufacturer guarantee. Do they really not trust the products that they sell?

Boots Appliances (aka AO.com) have on each 'damage' occasion offered a replacement, but for the faulty unit, wanted to send an engineer to confirm that the error light was in fact lit - Why you can't take the unit back and arrange for your own engineer rather that taking up more of my time! For the final dishwasher, we did receive a 'free' upgrade but given that we've waited in 5 times and messed up a whole weekend, feel that this is the very least that they could do. This is all not the fault perhaps of AO, but would indicate to me that the products that they are selling are not of 1st quality and I would certainly need to review my sanity and time available should I ever consider buying with them again....

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