written by on 20/08/2016
Had booked with Jumbo Taxis through OnTheBeach and they had confirmed that they would pick me up at the airport. However they were not there; I waited 45 minutes and searched the entire airport. The procedure to get a refund is to ring the office and notify them that the taxi has not arrived. This was not possible as the office was open 09:00-17:00 or something similar and my flight landed at 22:00.
OnTheBeach told me I could get a refund if I got another taxi and kept the receipt. I followed this procedure and was told I would get my money back once OnTheBeach had received a reply from Jumbo Taxis. I waited 56 days and OnTheBeach told me at this time they had still not received a reply from Jumbo Taxis. OnTheBeach refunded me themselves.
There is no contact info for Jumbo Taxis to be found. I emailed a complaint to Jumbo Tours but they said they could not help and would not forward my email to Jumbo Taxis.
I was not impressed with this service and would not use them again.