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★☆☆☆☆

“Seriously a bad company”

written by Djweeman on 19/08/2016

When we enquired about the house we just rented off them they were amazing. When we moved in it was good as the staff member was keeping us up to date then she left rents and moved into sales so we got another member tp deal with who was useless. We had numerous issues with the house during our stay when we reported them they didn't seem to care and said call our property team and I did explained the problem and explained one night that we came home to ants in our house and they was all over the carpets etc..... I explained we had a 4 month old at this point so they said they will get back to us half hour later they sent a text saying put ant powder down and that's all they kept saying even though we have a young baby who is starting to crawl sp we can't put ant powder down and they said that's what u need to do. When we came to give our notice in they turned against us. We went out for a family day got home to find out that someone had been in our house as the post was put on the sofa so we phoned the estate agent who said yes I have been in the house to do a viewing and I left you a voicemail on your phone (no they hadn't as I had contacted my provider who said no calls were made to your phone) so I thought that's wrong and they said they can enter the house at anytime. So I contacted SHELTER who is the legal advice team for tenants who said they cannot enter the property without written notice unless they smell gas. So I checked my contract and it states on 6.2 they have to write to us and give us at least 24 hours notice so I rung the estate agents back and spoke to the same girl and said I have spoken to shelter and you cannot access the property unless u write to us as stated in our terms and conditions she then got all cocky and asked why we contacted SHELTER I said because we wanted some legal advice as it's our home still. So she then got funny ahain with us and said fine I'llwrite to you in future. We informed them that we wanted to be there at the checkout inspection and they we aren't allowed to be there as it's not something a Tennant can see. I then spoke to shelter who said you have the right by law to bd there so when I said to the agent I wanna be there they said you cant. I said yes I can by law I can be there as advised by shelter. They then said ok what day is good for you so I said 2 weeks Wednesday. The Tuesday befpre the checkout inspection they phoned and said sorry we can't do the inspection you will just need to drop the keys in and we will do it another time o said not a chance you have had 2 weeks to get this inspection booked so I want someone there tomorrow morning to do the inspection and he said no we can't I said well I will be there to hand keys over and he said ok we will do the checkout inspection tomorrow.

When they came to the inspection they ran their hands down all walls etc..... And take photographs of everything and I mean everything even dust in one of the toilets that we didn't use.

When they came to give us our bond back they said we have to wait tmfor the landlord to tell us how much he is going to keep to do the work that is required and we said there isn't any work needed and he said well we will find something.

The next day he rung me very annoyed and said the landlord has told me to release the whole amount so they did and we have now finished with them.

I am sorry if you have read this and your thinking still to go with William h brown as I wpuld never go with them ever again and I will do what ever I can to stop friend and family to not go with them.

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