written by yhSanders429 on 19/08/2016
Visited our local ATS this morning for front brake pads and discs and two new tyres.I was given an expensive quote which was more than £150 above the online quote I had received! I mentioned this and asked why the tyres were so expensive - I was told they were 'Pirellis' and it's always cheaper online for some reason.I asked if they had slightly cheaper tyres and I was told the next ones down were £20 cheaper and we're 'Avon' tyres.I asked how much that was in total and was quoted £330+.I agreed to this even though it was more than expected,but I needed the work done. When I went to collect my car I paid and then noticed on the receipt that i'd been given Tyger tyres ( the cheapest ones) but at the price quoted for the Avons! I pointed this out, the guy went to get the manager and the manager proceeded to argue with me saying I said I wanted the budget tyres because "you don't drive much" which was a complete lie.After some time contradicting me I had enough and said "We're going round in circles, i'll have my receipt please,it's done now, I just won't ever be back".He said "I want you to leave happy" I replied,"well I haven't been given what we agreed so i'm obviously not happy".To cut a long story short, he changed the tyres to the Avon ones and I left. This was no misunderstanding, I haven't gone into full details, but I feel strongly that an attempt was made to profit at my expense, the price charged was well over the online quoted price, and I feel there was a deliberate action to overcharge me for their services. The manager was dishonest, and took advantage of my limited knowledge.I was left feeling that I had still been taken advantage of and that I could not trust their service.I will certainly NEVER go to ATS again!AVOID at all cost!