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★☆☆☆☆

“Worst Customer Service”

written by on 15/08/2016

Just had an awful experience. I have been a member for about a year and been to some events. My honest opinion is that the Asiand8 events are much better and are getting better with the CEO as well.

I knew I want to cancel my membership so stopped by direct debit and then planned to cancel the membership on the day but forgot to do so. I had done it when I was a member previously.

When I logged in - my account was locked stating I need to make a payment to access my account. I thought it would switch to basic membership. I emailed customer service and they said I need to cancel my account before it expired. I explained that I just want to go to basic membership. They said I had to make a payment first and then I could switch to it.

Ridiculous service - they just lose a customer...

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