written by Cowan229 on 15/08/2016
I took out contents and building insurance with the AA in 2015 unbeknown to me I also got a years free AA breakdown cover for my new renewal of my 2016 insurance policy I received a letter that I've been upgraded to silver member of the AA on the front thet letter no mention was made of any renewal costs fortunately I took letter over and read it thoroughly and realised there was a cost if £75
When I phoned to cancel the man was very rude and said that they wouldn't just take money off me - my annoyance is that you should be upfront about costs in your communications instead if implying that I was receiving a reward for loyalty. Not impressed